Frequently Asked Questions

General information about working with Skull Creek Designs. Product-specific measurements, options, installation guidance, and compatibility details appear on the individual product page.

Working with us

Do you take custom orders?

We consider custom work when it fits our equipment, materials, and schedule. Send us the idea, quantity, measurements, timing, and any reference files before ordering so we can confirm what is possible.

Can products be personalized?

Some products include personalization as a selectable option. If the option is not shown on the product page, contact us before ordering rather than adding instructions after checkout.

How do I contact Skull Creek Designs?

Use the Contact page or email skullcreekdesigns@gmail.com. Include the product, order number, measurements, or photographs that will help us answer accurately.

Making your order

Where are your products made?

Skull Creek Designs is a small family business in Michigan. We handle the craftsmanship, CNC and laser engraving work, packaging, and customer service from our Michigan operation.

How long will my order take to process?

Processing time depends on the product and selected options. Check the individual product page for the current estimate. The four completed guitar hangers currently process in 1–3 business days without barrel hoop accents and 1–4 business days with barrel hoop accents. Processing time is separate from carrier transit time.

Can I change an order after it is placed?

Contact us as soon as possible. We will confirm what can still be changed based on the order's status; made-to-order or personalized work may begin quickly.

Shipping and support

How is shipping calculated?

Available shipping services and charges are shown at checkout for the products and destination in your cart. The four completed guitar hangers currently include free U.S. Standard Shipping, but that offer does not automatically apply to every product family.

What if my order arrives damaged or incorrect?

Contact us immediately with the order number and clear photographs of the item and packaging. We will review the issue and work with you on the appropriate next step.

Can I return an order?

Eligible standard items have a 30-day return-request window. Contact us before sending anything back. Custom and personalized products are not returnable, and customers normally pay return shipping unless the item was damaged in transit or the return resulted from our error. See Shipping & Returns for the current summary.